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Complimentary UK Shipping on Orders Over £50
Frequently asked questions
How can I contact Velistra Luxe?
Email:supportvelistraluxe@gmail.com
Which payment methods do you accept?
VisaMastercardAmerican ExpressApple PayGoogle PayPayPal
Will the jewellery tarnish?
Our jewellery is carefully selected for durability and everyday elegance. Proper care will help maintain its appearance over time.
Can I wear it in water?
We recommend removing jewellery before swimming, showering or using perfumes and chemicals.
Can I return my order?
Yes.UK customers may return eligible items within 14 days of receiving their order.Returned products must be unused and in their original packaging.
How long do refunds take?
Refunds are generally processed within 5–10 business days after the returned item has been inspected.
Do you ship internationally?
Yes. Velistra Luxe offers worldwide shipping.
Will I pay customs fees?
International orders may be subject to customs duties and taxes depending on local regulations.
How long does delivery take?
We process orders within 1–2 business days. Delivery times vary depending on the destination and shipping method selected at checkout.
Can I cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
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