Complimentary UK Shipping on Orders Over £50
TERMS & CONDITIONS
Effective Date: July 2026
These Terms & Conditions govern your use of the Velistra Luxe website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
About Us
Velistra Luxe is an online retailer specialising in jewellery and fashion accessories.
Business Name:
Velistra Luxe
Email:
Website:
www.velistraluxe.com
Eligibility
By placing an order, you confirm that:
you are at least 18 years old or have permission from a parent or legal guardian;
the information you provide is accurate;
you are legally capable of entering into a binding contract.
Products
We strive to display our products as accurately as possible.
However:
colours may vary depending on your device;
measurements are approximate;
slight differences between photographs and the actual product may occur.
These differences do not constitute a fault.
Prices
All prices displayed on our website are shown in the applicable currency.
Prices may change at any time without prior notice.
The price charged will always be the one displayed at checkout.
Taxes and import duties may apply depending on the destination country and are the customer's responsibility unless otherwise stated.
Orders
An order is only accepted once you receive an Order Confirmation email.
We reserve the right to:
refuse an order;
cancel fraudulent transactions;
cancel orders due to pricing or inventory errors.
If payment has already been taken, a full refund will be issued.
Payment
We accept secure payments through approved payment providers.
Accepted payment methods may include:
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Payment information is processed securely by third-party payment providers.
Velistra Luxe does not store payment card information.
Shipping
Shipping times shown on the website are estimates only.
Unexpected delays may occur due to:
customs clearance
weather
courier delays
public holidays
force majeure
We are not responsible for delays outside our reasonable control.
Delivery
Ownership of the goods transfers once the products have been delivered to the delivery address provided.
Customers are responsible for ensuring the delivery address is accurate.
Right to Cancel (UK Consumers)
If you are purchasing as a consumer within the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise your right to cancel, please contact us before the cancellation period expires.
Returned products must:
be unused;
be in original condition;
include original packaging.
Refunds will be processed after inspection.
Returns
Our Returns Policy forms part of these Terms.
Products returned outside the policy may not qualify for a refund.
Personalised items, earrings (for hygiene reasons where permitted by law), and customised products may not be eligible for return unless faulty.
Faulty Goods
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
If your product is faulty, damaged or not as described, please contact us as soon as possible.
You may be entitled to:
repair;
replacement;
refund;
depending on the circumstances.
Intellectual Property
All content on this website, including:
logos
branding
product photography
graphics
videos
product descriptions
website design
is owned by Velistra Luxe or licensed to us.
No content may be copied, reproduced or distributed without prior written permission.
User Conduct
You agree not to:
misuse the website;
upload malicious software;
interfere with website security;
use automated scraping tools;
commit fraudulent activity.
We reserve the right to suspend access where misuse is detected.
Accuracy of Information
We make every effort to ensure that website information is accurate.
However, occasional errors may occur regarding:
pricing;
product descriptions;
stock availability.
We reserve the right to correct errors at any time.
Limitation of Liability
Nothing in these Terms excludes liability where it would be unlawful to do so.
Subject to applicable law, Velistra Luxe shall not be liable for:
indirect losses;
consequential losses;
loss of profits;
business interruption;
loss of opportunity.
Our total liability shall not exceed the amount paid for the relevant order.
Force Majeure
We shall not be liable for failure or delay caused by events beyond our reasonable control, including:
natural disasters;
strikes;
pandemics;
government restrictions;
transport disruption;
internet outages.
Privacy
Your use of this website is also governed by our Privacy Policy and Cookie Policy.
Please review these documents before using our services.
Governing Law
These Terms shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.
Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on our website.
Continued use of the website constitutes acceptance of any revised Terms.
Contact
Velistra Luxe
Website:
www.velistraluxe.com
Email: