VELISTRA

Follow your Velistra Luxe order from dispatch to delivery.

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Once your order has been shipped, we will send you a confirmation email containing your tracking number and a link to the carrier’s tracking service.

 

Already Have an Account?

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Sign in to view your current and previous orders, check the latest order status and access available tracking information.

 

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Purchased as a Guest?​

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If you placed your order without creating an account, please check the shipping confirmation email sent to the email address used during checkout.

 

The email should contain:

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• your order number;

• your tracking number;

• the name of the delivery carrier;

• a link to follow the shipment.​

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Please also check your spam or junk folder.

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Order Status Guide

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Order Confirmed
We have received your order and payment confirmation.

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Processing
Your jewellery is being prepared and checked before dispatch.

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Dispatched
Your order has left our fulfilment facility and tracking information has been issued.

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In Transit
Your parcel is travelling through the carrier’s delivery network.

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Out for Delivery
Your parcel is expected to arrive that day.

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Delivered
The carrier has marked the parcel as delivered.

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Tracking Information Not Updating?

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Tracking information may take up to 24–48 hours to update after dispatch.

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During busy periods, public holidays, customs inspections or courier disruptions, tracking updates may take longer than expected.

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Unable to Locate Your Order?

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Please contact our Customer Care team and include:

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• your full name;

• your order number;

• the email address used at checkout;

• your delivery postcode.

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Email: supportvelistraluxe@gmail.com

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Important Notice

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Estimated delivery dates are provided as guidance and are not guaranteed. Delays may occur due to customs procedures, adverse weather, carrier disruption or circumstances outside our reasonable control.