VELISTRA

Velistra Luxe: Shipping & Returns Policy

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At Velistra Luxe, we take pride in delivering refined fashion pieces, jewelry, and accessories to customers across the United Kingdom with care and elegance. Once your order is placed, our team works efficiently to process and dispatch your items within 1 to 2 business days. We offer multiple delivery options to suit your needs: our Standard Delivery typically arrives within 3 to 5 business days, while our Express Delivery ensures arrival within 1 to 2 business days.

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Your satisfaction is important to us. If for any reason you change your mind about a purchase, you have 14 days from the date of receipt to notify us of your intention to return your order. To begin the return process, simply contact us via email at support@velistraluxe.com including your order number.

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Quality and customer experience are at the core of Velistra Luxe. In the unlikely event that your item arrives damaged or presents a manufacturing issue, please contact us immediately at support@velistraluxe.com with a photograph showing the problem. We will prioritize your request and provide either a full refund or a replacement at no additional cost. In accordance with our policy, you will not be required to return the faulty item.

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All approved refunds are processed within 5 business days following confirmation of your request and will be returned to your original payment method. Please note that processing times may vary depending on your banking provider. To maintain the quality and sustainability of our service, Velistra Luxe reserves the right to monitor the frequency of return requests.

If you have any questions or require assistance, our customer support team is available Monday to Saturday, from 9:00 AM to 5:00 PM.